Privacy Policy

Who we are

This policy covers Blaze Alarms Ltd., 30 North Park Rd, Thornhill, ON L4J 0G6, and our websites blazealarms.com and securitycamerasintoronto.com. We follow Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).

What we collect

• When you send a form or call us: your name, phone number, email, city or address, and anything you tell us about your property or what you need.
• When you become a customer: your service address, billing details, and the emergency contacts and passwords you give us for your alarm monitoring.
• When you visit our websites: basic technical information such as pages viewed, browser type and approximate location, collected through cookies and similar tools.

How we use it

• To reply to your request, visit your property and send you a quote.
• To install, service and monitor your system, and to bill you for it.
• To contact you or your emergency contacts when your alarm goes off.
• To understand how visitors use our websites, so we can improve them.

We do not sell, rent or trade your personal information, and we don't send marketing emails.

Website forms

When you send a form on our websites, it is delivered to our business email through a form-handling service. Only Blaze Alarms reads these messages. We don't add form submissions to any other list or system.

Who we share it with

We only share your information when it is needed to provide your service or when the law requires it:

• Our monitoring station and guard service receive the details they need to respond to your alarms, such as your address and emergency contacts.
• Police, fire and ambulance services receive information when an alarm is dispatched to them.
• Service providers that help us run our business, such as website hosting, email and payment processing, handle data on our behalf.
• Authorities when the law requires us to.

Cookies, Google and advertising

• Our websites use cookies to work properly and to measure visits.
• We use Google Ads conversion tracking to see whether our ads lead to inquiries. Google may set cookies for this.
• Our websites use Google services to show maps and our Google review rating.
• You can block or delete cookies in your browser settings. You can manage Google ad personalization at adssettings.google.com.

Camera footage

Camera systems we install record to a recorder at your property. We do not store or watch your footage. If you ask us for help with your system, we only access it with your permission and only for that purpose.

How long we keep it

We keep information only as long as we need it to answer your request, provide your service, or meet legal and tax requirements. Inquiries that don't become customers are not kept longer than needed.

How we protect it

We take reasonable steps to protect your information, including password-protected accounts and limiting access to the people who need it. No system is perfectly secure, but we take care with every customer's information.

Your choices and rights

• You can ask to see the personal information we hold about you.
• You can ask us to correct it, or to delete information we no longer need.
• You can withdraw consent at any time, though this may affect our ability to provide monitoring.

If you're not satisfied with our answer, you can contact the Office of the Privacy Commissioner of Canada at priv.gc.ca.

Changes to this policy

We may update this policy from time to time. The date at the top shows the latest version.